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Dear friends and valued customers,
Covid-19 update Monday 22nd June
DUE TO UNPRECEDENTED HIGH CALL VOLUMES THE SALES TEAM WILL NO LONGER ANSWER CALLS AFTER 3PM
This will enable us to catch up on the orders and quotes from the day’s trade
Please put all enquiries on email where possible regardless of time of the day as these can be more efficiently responded to
EMAIL - sales@southgatetimber.co.uk - responce time generally within 1 hour in working hours
Thanks for your understanding
We are experiencing massive demand at the moment. We have a full team of staff, extra temporary staff, are working longer hours and weekends to try and despatch products as quickly as possible. We are working from oldest orders first, if we can slot your order in sooner we will endeavour to do so. All lorry deliveries are booked in the day before. All courier deliveries are confirmed with email from the courier firm, if you are not home when the courier arrives they are instructed to leave the material somewhere safe.
Southgate Timber’s showroom remains closed.
Collections must be pre-ordered on the website, once your order is placed please contact the office for collection day/time, guide lead time for collections 1 – 2 weeks.
Courier deliveries, guide lead time up to 3 weeks.
Lorry deliveries, guide lead time up to 3 weeks.
The website remains live to take orders.
Thank you for your patience and understanding we know we are not meeting our normal high standards of speed of service. The team we have are working with total commitment to the challenge
Best wishes to all and stay safe – the team at Southgate Timber.
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Profile - Seasonite - Helps reduce splitting, cracking and movement in new Softwood, allows timber to dry out in a more controlled manner. We Recommend this to be applied immediately to NEW CEDAR OR LARCH if you intend to leave the timber to 'silver' naturally.
Profile - Prepdeck - A powerful solvent free stripper. Removes 'Millglaze' in new timber and cleans and restores old weathered timber. Also used to remove coatings (except paint) from previously treated wood. Must be neutralised with NET-TROL before future finishing.
Profile - Net-Trol - Cleans and restores weathered timber that has greyed. Ideally used on timber that had been fitted less than 2 years depending on condition. Also a neutraliser after using PREP-DECK. Note - For older timber and previously coated timber use PREP-DECK first.
Profile - Deks Olje D1 - Perfect finishing oil for hardwood decking (Ipe/Balau/Iroko) results last longer as timber ages and the oil absorbs further into the timber. Clear finish. click 'View details' for more information
Profile - Aquadecks Honey - Close to clear Water based finish the absorbs and bonds to timber. Can be used on new wood. Ideally suited to Western Red Cedar. Click 'View details' for more information
Profile - Textrol clear - Finishing oil perfect for Cedar & Hardwood Decking. Ideally suited to timber that is 1 year + old or on new timber that has been stripped with 'prepdeck' & naturalised with 'Net-Trol'. Click 'View details' for more information
Profile - Textrol HES is a single coat saturating oil with enhanced UV that protects the wood against the vagaries of the weather and UV rays. Having a luxurious matt-sheen finish Textrol HES enhances the grain and natural beauty of the wood. Ideal for Western Red Cedar
