Dear friends and valued customers,
Covid-19 update Monday 3rd August
DUE TO UNPRECEDENTED HIGH CALL VOLUMES THE SALES TEAM WILL NO LONGER ANSWER CALLS AFTER 3PM
This will enable us to catch up on the orders and quotes from the day’s trade
Please put all enquiries on email where possible regardless of time of the day as these can be more efficiently responded to
EMAIL - email@example.com - responce time generally within 1 hour in working hours
Thanks for your understanding
We are experiencing massive demand at the moment. We have a full team of staff, extra temporary staff, are working longer hours and weekends to try and despatch products as quickly as possible. We are working from oldest orders first, if we can slot your order in sooner we will endeavour to do so. All lorry deliveries are booked in the day before. All courier deliveries are confirmed with email from the courier firm, if you are not home when the courier arrives they are instructed to leave the material somewhere safe.
Southgate Timber’s showroom remains closed.
Collections must be pre-ordered on the website. Please order online and book your collection day/time on checkout. Orders under £500 must be manually booked in via contacting the office after the purchase has been made online. Guide lead time for collections 2 weeks.
Courier deliveries, guide lead time up to 4 weeks.
Lorry deliveries, guide lead time up to 3 weeks.
Sample, guide lead time 1 week
Shop products ordered alone, guide lead time 3 - 4 working days.
The website remains live to take orders. Please place all orders online
Thank you for your patience and understanding we know we are not meeting our normal high standards of speed of service. The team we have are working with total commitment to the challenge
Best wishes to all and stay safe – the team at Southgate Timber.